Privacy Policy — aq999 game

1 Information We Collect

aq999 game collects personal information from members and visitors in order to operate the platform, verify identities, process payments, provide customer support, and meet our regulatory obligations. The categories of personal data we collect are as follows:

Information you provide directly:

• Registration data: Full legal name, date of birth, mobile phone number, email address, and your chosen username when you create your aq999 game account.
• KYC identity documents: National Identity Card (NID), passport, or driving licence; proof of residential address (utility bill, bank statement); and, where required, proof of payment method (screenshot of bKash/Nagad account or card front).
• Financial data: Your preferred deposit and withdrawal payment methods (bKash number, Nagad number, Rocket number, Upay account, Visa/Mastercard last four digits). Full card numbers and mobile banking PINs are never stored on our servers — they are processed by our PCI-DSS compliant payment partners.
• Communications: Content of any messages you send to our customer support team via email or live chat, including support ticket history and transaction dispute correspondence.
• Responsible gaming preferences: Deposit limits, loss limits, cooling-off periods, session time reminder settings, and self-exclusion requests you submit through your account settings.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and time zone setting.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, and navigation paths within the aq999 game platform.
• Cookies and similar technologies: Session identifiers, preference cookies, analytics cookies, and fraud-detection tokens. See Section 5 for full details on our cookie practices.
• Transaction logs: A complete record of every deposit, withdrawal, bonus activation, bet placement, and game round for compliance and dispute resolution purposes.

2 How We Use Your Data

aq999 game uses the personal data we collect only for legitimate and specific purposes directly related to operating a safe, fair, and compliant online gaming platform for players across Bangladesh. We do not use your data in ways that are incompatible with the purposes set out below.

You may opt out of receiving marketing communications from aq999 game at any time by clicking the unsubscribe link in any promotional email, or by contacting support@aq999-game.app with the subject line "Unsubscribe from Marketing". Opting out of marketing does not affect service-related communications such as transaction confirmations, security alerts, or account notifications.

3 Legal Basis for Processing

aq999 game processes your personal data on the following legal grounds, depending on the specific purpose of processing:

• Contractual necessity: Processing required to perform the contract between you and aq999 game — including account management, payment processing, and providing access to games and betting services — is carried out on the basis that it is necessary to fulfil our obligations to you as a member.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification, AML transaction monitoring, age verification, and record-keeping obligations, is carried out on the basis of legal compliance.
• Legitimate interests: Processing carried out to prevent fraud, ensure platform security, improve our services, and conduct internal analytics is based on our legitimate interest in operating a safe and efficient platform, balanced against your privacy rights.
• Consent: Where we send you optional marketing communications or place non-essential cookies on your device, we do so only with your consent. You may withdraw consent for marketing at any time as described in Section 2 above, and for non-essential cookies via your browser settings as described in Section 5 below.

Where we rely on legitimate interests as our legal basis, we have carried out a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. You may request a copy of any such assessment by contacting support@aq999-game.app.

4 Data Sharing and Third Parties

aq999 game does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following specific circumstances, and only to the extent necessary for the stated purpose:

• Payment processing partners: We share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks — to process your deposits and withdrawals securely. These partners process data under their own privacy frameworks and are contractually bound to protect your data.
• Game content providers: When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, a session token and anonymised player identifier are shared with the relevant provider to deliver the game. These providers do not receive your full name, payment details, or contact information.
• KYC and identity verification services: We may engage specialist identity verification providers to assist with document authentication and fraud screening. Any such provider is bound by strict data processing agreements and may not use your identity data for any purpose other than verification on our behalf.
• Analytics and platform performance providers: We use industry-standard analytics tools to monitor platform performance and user experience. Where possible, we configure these tools to anonymise or pseudonymise data before it is processed.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, tax authorities, or courts in Bangladesh or other relevant jurisdictions if we are legally required to do so, or if we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of our members, or comply with a lawful request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the aq999 game business, member data may be transferred to the acquiring entity as part of the transaction. In such cases, you will be notified in advance, and your data will remain subject to the protections set out in this Privacy Policy.

5 Cookies and Tracking Technologies

aq999 game uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform, keep your session secure, remember your settings, and understand how members use our services. The types of cookies we use are described below:

• Strictly necessary cookies: These cookies are essential for the aq999 game platform to function. They manage your login session, maintain your authentication state after aq999 game Login, and protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: These cookies remember your platform preferences, such as your selected language, currency display setting, and any responsible gaming configurations you have set. They improve your experience by restoring your settings on return visits.
• Analytics cookies: We use analytics cookies to collect aggregated, pseudonymised data about how members navigate the platform — which pages are visited most, where users encounter issues, and how long members spend on specific game categories. This data helps us improve the aq999 game experience. Analytics cookies are not used to identify individual users by name.
• Fraud detection and security tokens: We use device fingerprinting and risk-scoring tokens to detect suspicious login activity, identify potentially compromised accounts, and prevent unauthorised access to member funds. These operate in the background and do not affect your browsing experience.
• Marketing and retargeting cookies: Where you have given consent, we may use marketing cookies to show you relevant aq999 game promotional content on other websites you visit. These cookies track whether you have previously visited aq999 game and record your interaction with promotional materials.

You can control and manage cookies through your browser settings at any time. Most modern browsers allow you to block or delete specific categories of cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and accessing the aq999 game platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6 Data Security and Storage

aq999 game takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes:

• SSL/TLS encryption in transit: All communication between your browser or mobile device and the aq999 game platform is encrypted using TLS 1.2 or higher. This protects your login credentials, payment data, and personal information as it travels across the internet.
• Encryption at rest: Sensitive data fields — including KYC documents, payment method details, and password hashes — are encrypted at rest using AES-256 or equivalent encryption standards. Plain-text passwords are never stored on our systems.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised personnel with a documented business need may access member data. All internal data access is logged and audited regularly.
• Network security: Our servers are protected by firewalls, intrusion detection systems, and regular vulnerability scanning. We perform periodic penetration testing to identify and address security weaknesses proactively.
• Data breach response: In the unlikely event of a personal data breach that poses a risk to your rights, aq999 game will notify affected members without undue delay — and no later than 72 hours after becoming aware of the breach — with details of the nature of the breach, the data affected, and the steps we are taking to address it.

7 Data Retention Policy

aq999 game retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. Our standard retention periods are as follows:

At the end of the applicable retention period, personal data is either securely deleted from our systems or anonymised in a manner that permanently prevents re-identification. Anonymised aggregated data may be retained indefinitely for statistical and research purposes, as it no longer constitutes personal data.

8 Your Rights Over Your Data

As a member of aq999 game, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at support@aq999-game.app with the subject line "Data Rights Request", including your full name and registered mobile number so we can verify your identity before processing your request.

• Right of access: You have the right to request a copy of the personal data aq999 game holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 calendar days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update basic account details directly via your account profile page; for KYC document corrections, please contact our support team.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the original purpose, where you withdraw consent, or where the data has been processed unlawfully. Note that we may be required to retain certain data for legal and regulatory reasons even after receiving a deletion request; in such cases, we will explain what data must be retained and why.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved, or where you have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on the performance of our contract with you, and is carried out by automated means, you have the right to receive your personal data in a portable format that can be transferred to another service provider.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing based on legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Rights related to automated decision-making: aq999 game may use automated systems to flag accounts for fraud review or responsible gaming intervention. You have the right to request human review of any significant decision made about you solely by automated means, and to obtain an explanation of the logic involved.

We will respond to all verified data rights requests within 30 calendar days. In cases of complex or multiple requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

9 Children's Privacy

The aq999 game platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Our registration process requires date of birth confirmation, and KYC identity verification is required before any withdrawal can be processed, providing a secondary age-verification checkpoint.

If we become aware — through our own verification processes or notification from a third party — that a person under the age of 18 has registered an aq999 game account and provided personal data, we will take the following steps immediately: suspend the account, freeze any associated balance, initiate an age verification investigation, and, upon confirmation of underage access, permanently delete all personal data associated with the account (except records required for regulatory compliance purposes).

If you are a parent or guardian and believe that a child in your care has accessed or registered on the aq999 game platform, please contact us immediately at support@aq999-game.app. We take underage access seriously and will act on all such reports promptly. We also recommend using parental control software to restrict access to online gambling platforms on shared devices.

10 Updates to This Policy

aq999 game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will notify active members via the email address registered to their account at least 7 days before the revised policy takes effect.

The most current version of this Privacy Policy is always available at https://aq999-game.app/privacy-policy. The "Effective Date" displayed at the top of this page reflects the date on which the current version came into force. We encourage you to review this page periodically, particularly before making any significant use of the platform after a period of inactivity.

Your continued use of the aq999 game platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and may request account closure as set out in our Terms & Conditions.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how aq999 game handles your personal data, please contact our data support team in the first instance:

We take all privacy complaints seriously and commit to acknowledging all enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and providing a substantive written response within 14 business days.

If you are not satisfied with our response to your complaint, you have the right to escalate the matter by writing to support@aq999-game.app with the subject line "Formal Privacy Escalation". We will review all escalated complaints at a senior level and provide a final written decision within 14 business days of the escalation date.

This Privacy Policy was last reviewed and updated effective 1 January 2026. aq999 game is committed to maintaining the trust of every member across Bangladesh by handling personal data with transparency, care, and respect for your privacy rights.